Yesterday, U.S. Veterans Affairs Secretary David Shulkin, joined New Hampshire’s Congressional delegation, Governor Chris Sununu, and VA leaders at the Manchester VA Medical Center to tour the facility and hold a town hall with employees. The delegation called for the visit following a Boston Globe Spotlight report that highlighed whistleblowers’ serious concerns about care provided by the facility.
In their meeting with Secretary Shulkin, the delegation stressed the importance of an independent medical review process, fixes to the Veterans Choice program, and improvements for services for women veterans at the facility. The Senator also reiterated her support for a full-service VA hospital in New Hampshire.
The Union Leader is reporting that the Sec Shulkin has promised nearly $30 million to fix the issues at the Manchester, NH facility.
The new spending will include a $5 million coordination of care center, $7 million to fix damage caused by recent flooding and another $18 million in construction projects on the campus.
Shulkin said the task force finding in a report due out by Jan. 1 may not be for a full-service hospital but rather giving veterans access to all services by networking with community hospitals.
“While many veterans receive quality care from the Manchester VA, there’s much work to be done to ensure accountability for substandard services,” said Senator Jeanne Shaheen. “I applaud the courageous whistleblowers who bravely spoke out on behalf of patients at the Manchester VA and am glad they had the opportunity to speak directly with Secretary Shulkin. It’s so important that the VA rebuild trust with the veteran community by consistently delivering the quality care they deserve in a timely fashion. Secretary Shulkin’s presence today, and his attentiveness to care delivery issues at the Manchester VA, gives me hope that the VA will address any shortfalls at this facility. New funding for a coordinated care center is a very positive step in the right direction. And I’m very pleased that funding to repair water damage is being quickly provided. I also appreciate Secretary Shulkin’s commitment to establish a task force that will examine providing New Hampshire’s veterans with the full range of care services. All of New Hampshire’s veterans deserve high quality, convenient, accessible health care and I will continue to work with Secretary Shulkin, the VA and the delegation until we achieve that goal. ”
I appreciate VA Secretary Shulkin’s visit to Manchester and the commitments that he made, but this must just be the first step of many to address the reports of unacceptable quality of care and administrative indifference at the Manchester VA Medical Center,” said Senator Maggie Hassan. “As I told Secretary Shulkin, we need a thorough and independent review process, which includes interviews with clinicians and patients, in order to address these claims and to prevent future failures in care for our veterans. I am going to continue to work with Secretary Shulkin and the VA, Governor Sununu, and our congressional delegation to ensure that all of our veterans receive the care that they need and have earned.”
“Today, Secretary Shulkin made a firm commitment to implementing needed reforms and investments at our Manchester VA with the urgency New Hampshire veterans expect and deserve,” said Congresswoman Carol Shea-Porter. “The current situation is clearly unacceptable, and I am insisting that the VA do everything in its power to provide New Hampshire veterans with timely, high-quality care and also to fully cooperate with the concurrent investigations so we can get to the root of these problems and make sure they never happen again.”
During her meeting with Secretary Shulkin, Shea-Porter requested several specific commitments, including sufficient funding to expedite community provider appointment scheduling and to establish a new Office of Community Care at Manchester as well as a firm timeline for filling each position required to sustain an effective care coordination model. Following the meeting, Secretary Shulkin announced an investment of over $30 million in the Manchester VAMC, including $12 million in new funding. Shea-Porter also reiterated her strong support for a full-service VA hospital in New Hampshire. In January, Shea-Porter reintroduced the Veterans Health Equity Act, a bill that would remedy New Hampshire’s status as the only state in the nation without a full-service VA hospital or equivalent access. The bill has been cosponsored by every member of the New Hampshire delegation, Republican and Democratic, since Shea-Porter first introduced it in 2008.
“I appreciate Secretary Shulkin coming to New Hampshire to address the very serious allegations regarding quality care at the Manchester VAMC and his announcement of a thorough new investigation into the charges brought by the whistleblowers,” said Congresswoman Annie Kuster. “I’m encouraged that Secretary Shulkin is committing $30 million in funding for capital projects and quality improvements, including a new office of care coordination. It’s imperative that we get all the answers to what happened at Manchester and how we can improve access to care for our veterans moving forward. Next month, I’ll be convening a field hearing of the House VA Subcommittee on Oversight and Investigations in New Hampshire so that the VA Committee can hear directly from the whistleblowers about their experience at the Manchester VAMC and their thoughts on how we can improve access to quality care for our veterans.”
This week, Kuster, the lead Democrat on the House VA Subcommittee on Oversight and Investigations, announced that she will convene a field hearing on September 18th of the Subcommittee in New Hampshire to examine the allegations.
According to the Union Leader, management shakeups have already begun and new leadership will be appointed to run the facility going forward.