“The bad news for Verizon Wireless workers is getting worse.
Verizon has announced it is closing a total of seven call centers, in addition to laying off 3,200 retail store workers nationwide. These are non-union represented jobs, with the exception of six Verizon Wireless stores in Brooklyn, NY and one in Everett, Mass., where CWA members won first contracts this year.
Earlier this year, CWA won the return of work from overseas that had been performed by CWA members on the wireline side of the company. However, Verizon Wireless work will continue to be shifted offshore.
Verizon is closing seven call centers affecting more than 3,000 workers in Henrietta and Orangeburg, NY; Bangor, Maine; Lincoln, Nebraska; Wallingford and Meriden, Conn., and Rancho Cordova, Calif. At least 2,600 workers will lose their jobs.
We share the outrage of New York Gov. Andrew Cuomo, whose office called the shutdowns and layoffs an ‘egregious example of corporate abuse’ and we agree with the governor that ‘Verizon’s negligence is astounding.’
Now Verizon will be able to send even more work to the Philippines, where it already operates call centers, and to other overseas locations. This is exactly what customers, communities and our country don’t need. The company is trying to sidestep this issue, but our union uncovered the offshoring of Verizon call center work to the Philippines – and the substandard treatment of Filipino workers – early this year.
Verizon likes to brag about being the nation’s biggest wireless carrier. It’s time for Verizon to step up and provide the quality service that customers want, by keeping good jobs in our communities.
CWA has been working with Verizon Wireless workers at call centers and retail stores, to help workers get the union voice and representation they want and so clearly need. With strong allies that include elected leaders and consumers, we will keep up the fight against ‘very greedy’ Verizon.”